Terms of Service
Last updated: August 2026
Service overview
SafeWA provides a safety-first WhatsApp automation API, dashboard, webhook tools, contact controls, and AI auto-reply workflow features for opted-in and legitimate customer communication.
Acceptable use
You must not use SafeWA for spam, deceptive outreach, illegal content, harassment, phishing, scraping, or bulk messaging to people who have not opted in or have opted out.
WhatsApp relationship
SafeWA is not the official WhatsApp Cloud API and is not affiliated with WhatsApp or Meta. Users are responsible for complying with WhatsApp, Meta, and local messaging rules.
Account protection
SafeWA may delay, queue, throttle, or block messages based on safety rules, contact state, duplicate detection, session health, and warm-up limits. These controls reduce risk but cannot guarantee account outcomes.
Billing
During beta, paid plans are activated manually after payment confirmation by the platform admin. Plan limits apply after activation and may be adjusted for abuse prevention or operational needs.
API keys and security
You are responsible for protecting API keys, webhook URLs, account credentials, and connected devices. Revoke compromised or unused keys immediately.
Availability and liability
SafeWA is provided on a best-effort basis. The operator is not responsible for losses caused by misuse, third-party downtime, WhatsApp account actions, automation errors, or unsupported workflows.